Monday, August 19, 2019

Netflix's Challenges Lie Ahead


According to a 2018/2019 survey of approximately 2,000 consumers by Deloitte’s Technology, Media, and Telecommunications practice, 69 percent of households subscribed to a streaming service in 2018 and the average number of streaming subscriptions per households was three.  But, while consumers enjoyed customizing their entertainment experiences, 47 percent expressed frustration of the growing number of subscriptions and services required to watch what they want.
 
With the launch of several high-profile direct-to-consumer streaming services (like Disney+, HBO Max, Apple TV, NBC Universal) in late 2019-early 2020, the market will be getting even more crowded.  What will that do to consumers’ willingness to pay (utility) and the pricing power of legacy streamer, Netflix?  We may be getting a glimpse of that now. 

In the past, Netflix could increase the price of its domestic monthly subscription services and not experience any slowdown in subscriber growth.  For example, Netflix increased the prices of its standard and premium services in 4Q2015 and 4Q2017.  During those quarters, the net subscription additions were 1.56 million and 1.47 million, respectively.  Netflix’s latest price increases in 2Q2019, however, resulted in its FIRST negative change in U.S. subscriptions (a decline of 123,000).  With highly-valued original and licensed content, Netflix was a must-have, an add-on to Pay-Tv or other streaming services like Hulu and Amazon Prime.  With the announced introduction of new services by legacy content owners, households may see Netflix less as a complement, and more as a substitute.  At higher price points, Netflix’s demand becomes more elastic and puts domestic revenue growth a bit more at risk.




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